We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by us, then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
The order may be cancelled before shipment due to any of the following reasons
The orders may be cancelled post shipment & delivery due to any of the following reasons
- The specific product/model is Out of Stock.
- The order could Not be shipped within the specified Timeline.
- The shipping address is Not Serviceable Destination.
- Any other reason beyond the control of merchants.
- Established defect in the product is not able to either replace or repair.
- Correct product could not be delivered.
- Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- Customer refused to take the delivery, refund would not be applicable incase of made to order and personalized products.
- Products damaged during transit and delivery not accepted.
Please do not accept delivery of any item whose packaging is damaged or tampered within any manner.
- Ensure that the product is in warranty.
- No cancellation & refund requests for products like Imported Items, Jewellery Accessories & Clearance Items.
- The refund shall be processed only after the product is shipped back and received by us.
- Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
- The return courier tracking number is not intimated to ddpearls.co.in customer support team is not eligible for refund
- The order returned must accompany all the accessories which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount
- Any charges levied as tax is not eligible for refund.
- Please connect with our customer care via phone or email.
- The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
- Pack the product properly and label the product with the order number & your name, address along with contact number.
- Ensure that the tracking number is shared with ddpearls.co.in customer care once the courier agency has picked up the product.
- The order shall be cancelled once we receive the product in undamaged & un-used conditions.
Please ensure to pack the product properly before handing it over to courier representative.
A refund can be refused if the following conditions are met.
- The product is completely broken and unusable or with scratches or incomplete as per the original claim / condition of the product.
- The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
- The above process does not apply to customized design items.
- The product ordered has not been shipped within the estimated time mentioned at the time of placing the order.
- No intimation regarding delayed shipment of product is received either by phone or email.
- For non delivery, the issue needs to be reported within 15 working days to ddpearls.co.in
- Once the non delivery of the order is acknowledged, the request of cancellation and refund shall be initiated by our customer service.
- On cancellation of an order, you are entitled to receive refund based on your pay mode.
- DDPearls.co.in is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.